
According to him, creating something user-friendly requires creators to really understand their users inputs and crafting replies that are both relevant yet adaptable to multiple conversational scenarios.

When asked on what advice he can give to individuals and companies looking to develop successful chatbots of their own, Steve shares the importance of putting the time and the work into the project. Being a chatbot, Mitsuku simply talks to them, with infinite patience and without getting offended. Lonely seniors and people with difficulty socializing also find it comforting to speak with Mitsuku. Since Mitsuku is programmed not to laugh at mistakes or bad grammar, she naturally became ideal for teaching English. He also shares that Mitsuku has been widely used by non-English speakers to learn the language as she is always there for them and is capable of speaking to multiple people at one time.
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“Imagine being able to say to your TV set, “Record the late film and now switch over to the news” or you ask your fridge, “What can I make for dinner?” and it replies, “If you buy an onion, I have the correct ingredients inside me to make a curry.” With the current market being projected to reach USD 3146.4 million by 2023, this theory doesn’t seem far-fetched. In regards to the future, Steve shares that he sees chatbots and conversational assistants as becoming more commonplace, especially in households and public transportation. “For me, it’s always been fascinating to be able to have a conversation with a machine but I guess that’s what you get from growing up on a diet of Knight Rider, Star Trek, Star Wars and similar influences.” Steve quips. A chatbot that has won international awards due to her capacity to feel authentically conversational, warm, non-judgmental and even “consciously aware” of the person she is speaking with. After noticing that people were more interested in Bearbot over his music, Steve decided to switch careers and created Mitsuku in 2005. Soon, his first chatbot was online – a teddy bear named Bearbot.

A quick Google search led him to ALICE, a chatbot he deemed impressive.
